Description
If your site is infected. Here’s what happens if you wait.
A malware infection isn’t a technical problem you can deal with next week. It’s a very urgent problem.
Once Google’s crawlers detect malicious code, your site gets flagged in Safe Browsing – the blocklist behind Chrome, Firefox and Safari. Visitors stop seeing your website and start seeing a full-screen red warning telling them your site may harm their computer. Your rankings drop. Your hosting provider may suspend the account outright to protect their other customers. If your site sends email, your domain reputation collapses and your invoices start landing in spam folders.
And if the attackers planted a payment skimmer on your checkout, this stops being a website problem. You’re now facing a personal data breach with a 72-hour reporting deadline to the ICO under UK GDPR, plus whatever your payment provider has to say about it.
The infection also doesn’t sit still. Most modern malware installs backdoors within minutes of the first breach, so a partial clean means it returns days later – usually worse, because the attacker now knows you’re paying attention.
Act fast. We can start today.
What we do
We don’t run an automated scanner over your site and send you a bill. Automated tools catch the obvious payloads and miss the things that actually matter – the backdoor in a legitimate-looking plugin file, the injected admin user, the cron job that reinstalls everything at 3am.
Every clean is done by a security engineer, by hand:
1. Forensic backup – before we touch anything.
We take a complete snapshot of your files and database in their infected state. Nothing is deleted before it’s preserved. If you need evidence later for an insurance claim, an ICO report or your payment provider, it exists.
2. Full scan and manual code review.
We go through core files, themes, plugins, extensions, the upload directories, .htaccess files, cron jobs and the database itself. We look for obfuscated PHP, injected JavaScript, card skimmers, spam link injections, cloaked SEO content, malicious redirects that only fire for mobile visitors or Google’s crawler, and fake admin accounts.
3. Surgical removal – your site stays yours.
We remove the malicious code without wiping your site back to a blank install. Your content, your customisations, your design and your integrations all survive. Where a core or plugin file has been modified, we restore the clean original rather than guessing at a patch.
4. Backdoor hunt and root-cause analysis.
This is the step that separates a clean that holds from one that doesn’t. We find every backdoor the attacker left behind, then work out how they got in – an outdated plugin with a known exploit, stolen FTP or admin credentials, a weak password, a vulnerable server configuration, or a compromised machine in your own office. If the entry point stays open, everything else was a waste of money.
5. Patching and hardening.
We update the core platform, plugins, themes and extensions, correct insecure file permissions, rotate admin and database credentials, disable in-browser file editing, block PHP execution in upload directories, and add the security headers and access rules your platform needs. Where it’s appropriate, we’ll recommend a firewall and two-factor authentication.
6. Verification.
We re-scan with our own tooling and an independent external scanner, check that the site renders clean to real visitors and to Googlebot alike, and confirm no spam content or hidden pages remain indexed.
7. Blocklist removal and reputation recovery.
We submit your site for review to Google Safe Browsing through Search Console with a written account of what was found and how it was fixed – the detail that gets reviews approved rather than bounced. We also handle removal requests to the other major blocklists (Norton Safe Web, McAfee, Yandex, Bitdefender, Spamhaus and host-level lists) where your site has been flagged.
Realistic timing, because nobody else will tell you: malware reviews are usually processed by Google within a few days. Spam-related reviews can take considerably longer, because they involve manual investigation. That queue is Google’s, not ours – what we control is submitting a clean site with a review request strong enough to pass first time.
8. A report you can actually read.
You get a plain-English summary: what was found, where it came from, what we removed, what we changed, and exactly what to do to stop it happening again. No jargon dump.
Platforms we clean
We handle bespoke websites, custom web applications and every mainstream platform:
- WordPress & WooCommerce — the most-attacked platform on the web, and the majority of what we clean
- eCommerce — PrestaShop (our specialist platform), Magento Open Source & Adobe Commerce, OpenCart, Shopify (theme-level skimmer removal and third-party app audits)
- Other content management systems — Joomla, Drupal, TYPO3, Craft CMS, Ghost, Concrete CMS, Moodle
- Forums & communities — phpBB, XenForo, MyBB, vBulletin, Discourse
- Frameworks & custom builds — Laravel, Symfony, CodeIgniter, hand-built PHP, Node.js and Next.js applications, Django
If your platform isn’t listed, ask. We’ve almost certainly seen it.
Our guarantee
We won’t insult you by claiming malware removal is a guaranteed science. Some sites arrive so thoroughly compromised that rebuilding is genuinely the better commercial decision, and we’ll tell you that honestly rather than take your money for a clean that won’t hold.
So we take the risk instead of you:
- Money-back guarantee. If we can’t clean your site, you get a full refund. No arguments, no partial charge for time spent.
- 30-day re-clean warranty. If malware returns within 30 days of us handing back a clean site, we clean it again at no charge.
- A named engineer, not a ticket queue. You’ll know who is working on your site and you can talk to them.
- Emergencies jump the queue. A hacked site is treated as an emergency and goes ahead of our scheduled work, every time.
Scope
This covers unlimited pages on a single website. If more than one site has been compromised – which is common when several sites share a hosting account, because the infection spreads between them – set the quantity accordingly, and tell us: we’ll check for cross-contamination across the whole account.
Get your site cleaned – add to basket and we’ll be in touch within the hour.